Longchamp de Sol’s®

Merci de nous avoir fait part de votre retour. Nous sommes ravis d'apprendre que vous êtes satisfait de la qualité de la casquette, bien que nous soyons désolés que la broderie n'ait pas répondu à vos attentes, en particulier pour le design de votre logo. Pour nous aider à y voir de plus près et à déterminer comment nous pouvons rectifier cela, pourriez-vous s'il vous plaît nous envoyer quelques images claires de la zone brodée ? Une fois reçues, nous les examinerons et reviendrons vers vous rapidement avec la meilleure solution possible.

Thank you for your feedback regarding your embroidered cap. While we’re glad you’re pleased with the cap’s quality, we regret that the embroidery was not centered and appeared too small. A complimentary replacement order has been arranged to rectify the situation, and you may choose to retain or discard the original item received. We trust that you recognize our sincere efforts to assist you.

Thank you for sharing your feedback. We’re truly sorry to hear that the embroidery on your Sol’s® Longchamp Denim Cap was off-centred and smaller than expected. That’s certainly not the experience we want you to have, especially when the cap itself met your expectations for quality. To help us resolve this, we kindly ask that you respond to this review with clear photos of the embroidery issue. This will allow us to assess the concern thoroughly and explore the best possible resolution. Your feedback will also be shared with our product team to help improve future design alignment and customization clarity. If your request is urgent or you’d prefer to speak with someone directly, our Customer Support team is available at 0800-028-6962, or you can visit our Help Center (https://www.vistaprint.co.uk/customer-care/help-centre/) for real-time assistance. We appreciate your honesty and the opportunity to make this right.