VistaPrint® geborduurde pet

Nous avons bien pris note de votre retour concernant nos casquettes brodées VistaPrint® et sommes désolés que leur forme ne vous apporte pas satisfaction. Nous souhaitons souligner que votre expérience avec VistaPrint n'a pas été conforme à nos normes habituelles. Afin de mieux comprendre le défaut constaté et de pouvoir examiner la situation, pourriez-vous nous transmettre quelques photos de la casquette, notamment de face et du côté où la déformation est visible ? Si votre demande est urgente et que vous avez besoin d'une solution immédiate, veuillez contacter notre équipe d'assistance clientèle via : https://www.vistaprint.fr/service-client/centre-assistance/.

Thank you for sharing your feedback on your recent VistaPrint® Embroidered Cap order. We are thrilled to hear that you found our system super easy to use, appreciated the prompt delivery, and loved the comfortable fit of the cap for your board game, but we truly regret the inconvenience caused by the sticky label pulling up the cotton lacing on the peak. Delivering custom products that are high in quality and ready to enjoy is our top priority. We appreciate the photo of the cap you provided. Looking carefully at the photo, we cannot fully identify the affected area, so would you mind helping us pinpoint the issue so we can work with you to find the best possible resolution? Please be assured that we take your feedback regarding label placement and adhesive strength seriously, and we will pass it directly to the relevant team for review and improvement to prevent similar packaging issues in the future. If this matter is time-sensitive or if you would prefer to speak with someone directly, our Customer Support team is available by phone at 0800-028-6962 or through our Help Center at https://www.vistaprint.co.uk/customer-care/help-centre/ for real-time assistance. We look forward to hearing from you and making things right.