Chester Pen met Zwarte Inkt en Digitale Verpakking in Full-Colour

Thank you for taking the time to share your feedback with us regarding your Chester Pen with Black Ink Digital Full Colour Wrap. We are glad to hear the pens were fine for the cost, but we apologize for any disappointment caused by the logo not wrapping fully around the barrel. Upon checking your order history, we noticed that the dimensions of the uploaded design file did not cover the full printable area of our wrap-around pen, which is why the background/color was not present across the entire barrel. When creating future projects, we recommend extending your artwork all the way to the edges of the designated design area and utilizing our full product preview tool to verify how the layout will appear once printed. If you have any questions or need assistance adjusting your design for a future order, please don't hesitate to reach out to our Care team from our Help Center (https://www.vistaprint.co.uk/customer-care/help-centre/). We are always happy to help.

Thank you for your feedback, and we’re sorry to hear that the printing on one side of the pen did not come out as expected. We’re glad to hear you like the pen itself and its grip, but we understand your disappointment regarding the print result. Could you please reply with a photo of the pen along with more details about the printing issue? This will allow our team to review the concern further and assist you accordingly. For an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.co.uk/customer-care/help-centre/